Shipping policy
Vanfard Shipping Policy
Effective as of September 8, 2025
At Vanfard, we want your order to arrive safely and on time. Here’s how we handle shipping:
Order Processing
- Orders are processed within 1–5 business days after payment is confirmed.
- You will receive a confirmation email with your order details once your order is successfully placed.
Shipping Methods & Estimated Delivery
- We ship via trusted carriers.
- Domestic (Belgium): 3–7 business days.
- International: 7–21 business days, depending on your location.
- Shipping times are estimates and cannot be guaranteed. Delays may occur due to customs, carriers, or other factors outside our control.
Shipping Costs
- Shipping fees are calculated at checkout based on your location and chosen shipping method.
- We may offer free shipping promotions; these will be clearly indicated at checkout.
Customs, Duties & Import Taxes
- For international orders, customers are responsible for any applicable customs duties, taxes, or import fees.
- Vanfard is not responsible for delays, additional costs, or lost shipments due to customs procedures.
Lost or Damaged Packages
- If your order is lost or arrives damaged, please contact us immediately at support@vanfard.com
- We will work with the carrier to investigate and resolve the issue. Depending on the situation, we may offer a replacement or refund.
Tracking Your Order
- After shipping, you will receive a tracking number when available.
- You can use this number to monitor your package via the carrier’s website.